This Privacy Policy explains how Atlas Roofing & Restoration (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website, submit a form, request an inspection, or use our services.
By accessing our website or providing your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information in several ways to provide better service and improve user experience.
a. Information You Provide Directly
When you interact with our website or request services, you may provide:
- Full name
- Email address
- Phone number
- Property address
- Service preferences (roofing, gutters, siding, painting, etc.)
- Details related to your roofing or property concerns
- Any additional information submitted through contact forms
b. Automatically Collected Information
When you visit our website, certain technical data may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring to the website or source
- General geographic location (based on IP, not precise location)
This information helps us understand website performance and improve user experience.
c. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyze traffic and usage patterns
- Remember user preferences
You may disable cookies through your browser settings, though some features of the site may not function properly as a result.
2. How We Use Your Information
We use the information collected for legitimate business purposes, including:
- Responding to inquiries and service requests
- Scheduling free roof inspections and consultations
- Providing quotes and project estimates
- Delivering roofing, restoration, and exterior services
- Communicating project updates and service information
- Processing customer support requests
- Improving website functionality and user experience
- Maintaining internal records for administrative purposes
- Preventing fraud, misuse, or unauthorized activity
We do not sell your personal information to third parties.
3. Sharing of Information
We may share your information only in the following limited circumstances:
a. Service Providers
We may share data with trusted third-party service providers who help us operate our business, such as:
- Scheduling and communication tools
- Website hosting providers
- Customer management systems
These providers are only permitted to use your data to perform services on our behalf.
b. Insurance Companies
If you request assistance with an insurance claim, we may share relevant project information with your insurance provider to help process your claim. However, claim decisions remain solely with the insurance company.
c. Legal Requirements
We may disclose information if required to:
- Comply with legal obligations or court orders
- Enforce our Terms and Conditions
- Protect our rights, property, or safety
- Prevent fraud or security threats
d. Business Transfers
If Atlas Roofing & Restoration undergoes a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction.
4. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain personal information only as long as necessary for:
- Providing services and customer support
- Meeting legal, tax, or regulatory obligations
- Maintaining business records
Once information is no longer needed, we take reasonable steps to securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, including:
- The right to access the information we hold about you
- The right to request corrections or updates
- The right to request deletion of your data (subject to legal requirements)
- The right to opt out of marketing communications
To exercise any of these rights, please contact us using the details provided at the end of this policy.
7. Marketing Communications
We may use your contact information to send:
- Appointment confirmations
- Service updates
- Follow-up messages after inspections or projects
- Occasional promotional offers
You may opt out of marketing communications at any time by:
- Clicking “unsubscribe” in emails (if applicable)
- Contacting us directly
Even if you opt out of marketing messages, we may still send important service-related communications.
8. Third-Party Links
Our website may include links to third-party websites, such as suppliers, partners, or review platforms.
We are not responsible for:
- The privacy practices of third-party websites
- Their content or security practices
- Any data you provide to them
We encourage users to review the privacy policies of any external websites they visit.
9. Children’s Privacy
Our services are intended for adults and property owners. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have unintentionally collected information from a minor, we will take steps to delete it promptly.
10. Cookies and Analytics
We may use analytics tools to better understand how users interact with our website. These tools may collect anonymized data such as:
- Pages visited
- Time spent on pages
- Click behavior
- Device and browser information
This data helps us improve website performance and customer experience. It does not directly identify individual users.
11. No Sale of Personal Information
Atlas Roofing & Restoration does not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is used solely to operate our business and provide requested services.
12. Insurance and Claims Information
If you submit information related to storm damage or insurance claims:
- We may document property conditions through photos and inspection reports
- We may share relevant details with your insurance provider upon your request
- We are not responsible for claim approvals or insurance decisions
All insurance-related outcomes are determined by your insurance company.
13. Data Storage Location
Your information may be stored on secure servers located in the United States or other regions where our service providers operate. By using our website, you consent to the transfer and storage of your information in these locations.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Legal requirements
- Business operations
- Technology or website functionality
Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
15. Limitation of Liability
While we take reasonable steps to protect your information, Atlas Roofing & Restoration is not liable for:
- Unauthorized access beyond our control
- Data breaches caused by third-party services
- Loss or misuse of data due to user negligence or external attacks
We encourage users to take precautions when sharing personal information online.
16. Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Atlas Roofing & Restoration
Phone: 404-358-5298
Email: contact@atlasrnr.com
Address: 1431 Twin Oaks Trail, Watkinsville, GA 30677, United States
